SHIPPING 

Our products are subject to a high standard of quality and done in a traditional way and / or exclusive, for each collector in you, know that our delivery times are slightly longer than for a standard e-commerce.

CANADA

Cost of shipping:

$ 9.95 for orders of $ 50 and -
$ 14.95 for orders from $ 50 to $ 150
FREE for orders of $ 150 +

Delivery delay:

2 to 4 working days for all products in stock
7 to 10 business days for any reproduction and greeting cards by Nathalie Coutou
8 to 21 working days if not in stock

UNITED STATES

Cost of shipping:

$ 29.95 for orders of $ 150 +
$ 19.95 for orders from $ 50 to $ 150
$ 14.95 for orders of $ 50 and -

Delivery delay:

4 to 8 business days for all products in stock
12 to 21 working days if not in stock

SHIPPING OUTSIDE CANADA & THE UNITED STATES:

$ 39.95 (12-21 business days)

Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

RETURN & EXCHANGE

For any return or exchange, the customer must make the request for an authorization number (RA). To obtain this number, please contact our customer service department at 819 459 2112 or email us at the following email address: ncoutou@khewa.com

We accept returns if they are received at our office before the 30th day since delivery to your home. We take no responsibility for shipments and / or insurance for deliveries made by customers to our offices.

From Canada: The customer must use Canada Post (with reference number).

From the United States: The customer must use USPS postal services (with reference number). Returns or exchanges that have been sent by any other delivery service involve brokerage fees which KHEWA reserves the right to deduct from your refund. All product returns must be declared as "return of Canadian goods" on the customs forms. Without this, the return may not be routed or subject to additional charges. Note that specific instructions will be sent to you with our Return Authorization Number Request.

From any other country: The customer can use the postal service of his choice to the extent that he can provide a reference number (allowing tracking) for the product (s) shipped. All product returns must be declared as "Return of Canadian Goods" on customs forms. Without this, the return may not be routed or subject to additional charges. Note that specific instructions will be sent to you with our Return Authorization Number Request.

KHEWA will pay the delivery costs associated with returning an exchange to the customer.